Outshorse Data Policy

Effective Date: 19/09/2024

Introduction
Outshorse ("we," "us," or "our") operates the website www.outshorse.com and provides businesses with customer communication management services. Our services include handling emails and phone calls on behalf of our clients, collecting and processing personal and contact details to facilitate customer inquiries efficiently. This Data Policy outlines how we collect, use, protect, and share personal data in compliance with applicable data protection laws and regulations.

1. Data Collection
To provide our services, we collect personal and contact information from both our clients and their customers. This data may include:

  • Client Information: Business name, contact details, email addresses, phone numbers, payment information, and any other relevant business details.
  • Customer Information (Third Parties): Names, email addresses, phone numbers, and any other relevant details provided during the course of inquiries or communications.

The personal data we collect may be provided directly by our clients or collected during interactions with their customers as part of our service delivery.

2. Purpose of Data Processing
We collect and process personal data for the following purposes:

  • Service Delivery: To handle customer communications on behalf of our clients, including responding to inquiries via phone or email.
  • Contact Management: To store and organise customer contact details for efficient communication management.
  • Customer Support: To provide customer support to both our clients and their customers.
  • Billing and Payment: To process payments for our services and manage invoicing.
  • Compliance with Laws: To comply with applicable legal obligations and regulations.

3. Legal Basis for Processing
We rely on the following legal bases for processing personal data:

  • Performance of Contract: Processing is necessary to provide our services as agreed upon with our clients.
  • Legitimate Interests: We have a legitimate interest in processing personal data to effectively deliver our services, improve our offerings, and manage client and customer relationships.
  • Consent: In cases where consent is required by law, we will obtain explicit consent before processing personal data.

4. Third-Party Processors
We may engage trusted third-party service providers to assist in delivering our services, such as cloud hosting, payment processing, and customer support. These providers process personal data on our behalf and are required to maintain security and confidentiality standards that meet or exceed legal requirements. We ensure that any third parties we work with comply with applicable data protection laws.

5. Data Sharing and Disclosure
We do not sell or share personal data with third parties for marketing purposes. However, we may share personal data in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist in delivering our services (e.g., IT support).
  • Legal Obligations: We may disclose personal data to comply with legal obligations, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal data may be transferred as part of the transaction.

6. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include encryption, access controls, and secure storage practices. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect personal data, we cannot guarantee its absolute security.

7. Data Breach Notification
In the event of a data breach that compromises personal data, Outshorse will notify affected individuals and relevant regulatory authorities, where required by law. We will take immediate steps to mitigate the breach and prevent further unauthorised access.

8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Data Policy or as required by law. When data is no longer required, we will securely delete or anonymize it.

9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete personal data.
  • Erasure: Request deletion of personal data when it is no longer necessary for the purposes for which it was collected.
  • Restriction: Request restrictions on the processing of your personal data.
  • Data Portability: Request the transfer of your personal data to another data controller. 
  • Objection: Object to the processing of your personal data where we are relying on legitimate interests as the legal basis.
  • Withdraw Consent: Where you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us using the contact details provided in Section 13.

10. Exercising Your Rights
To exercise any of your data protection rights (access, correction, deletion, etc.), please contact us at info@outshorse.com. We may ask you to verify your identity before processing your request. We aim to respond to all valid requests within 30 days, or as required by law. In some cases, we may need to extend this period, but we will notify you of the reason for the delay.

11. Cookies and Website Usage
Our website, www.outshorse.com, may use cookies or similar technologies to enhance user experience, track website traffic, and analyse usage patterns. For more details, please refer to our Cookie Policy.

12. Marketing Communications
With your consent, we may send marketing communications about our services. You can choose to opt out of receiving such communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Please note that opting out of marketing communications does not affect transactional communications related to your service with us.

13. Children’s Privacy
Children’s Privacy Outshorse is committed to protecting the privacy of children. If we collect personal data related to children (e.g., for booking purposes), we will ensure that such data is handled with special care. 

  • Data Use: The personal data collected about children will be used solely for the purpose of providing the requested services, such as bookings, and will not be used for marketing purposes.
  • Data Deletion: If we become aware that we have collected personal data from a child, we will take immediate steps to delete such data. If you believe that a child has provided us with personal information, please contact us at info@outshorse.com to have the information deleted.

14. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Client Responsibility
Our clients are responsible for ensuring that they have obtained any necessary consents from their customers before passing personal data to us for processing. We process data under the assumption that proper consent has been secured.

16. Data Integrity and Accuracy
We take reasonable steps to ensure that personal data we process is accurate, complete, and up-to-date. We encourage clients and customers to notify us of any changes to their personal information to help us maintain accurate records.

17. User Responsibilities for Data Security
Clients are responsible for maintaining the security of their login credentials and ensuring that any information they share with us is secure. We recommend using strong passwords and implementing additional security measures, such as two-factor authentication, where available.

18. Data Transfer in the Event of Business Closure
In the event that Outshorse ceases operations, we will notify our clients and ensure that personal data is securely transferred or deleted, in accordance with legal obligations. Clients will be given notice and time to retrieve their data before any deletion.

19. Changes to This Policy
We may update this Data Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy periodically.

20. Contact Us
If you have any questions about this Data Policy or wish to exercise your data protection rights, please contact us at:

Outshorse
Email: info@outshorse.com
Phone: +35312688870